Policies

Terms and Conditions

Effective date: August 2026

These Terms and Conditions govern the event services provided by SL and Company LLC, doing business as Slowleaf Coffee & Tea. In these Terms, "Company," "we," "us," and "our" refer to SL and Company LLC. "Client" refers to the person or organization booking services. The Company and Client are collectively referred to as the "Parties."

1. Booking and Agreement

A booking is not confirmed and an event date is not held until the Client has signed the applicable agreement and paid the required deposit. The confirmed quote, signed agreement, these Terms, and any written amendments together form the agreement for the event.

Changes to the event date, time, location, guest count, service duration, menu, or other material detail must be communicated in writing and may require a revised quote or written agreement.

2. Services and Menu

The Company will provide the services and menu described in the confirmed quote or signed agreement. The Company may make a reasonable substitution when an ingredient, product, or supply becomes unavailable for reasons outside the Company's control. Any material substitution will be communicated to the Client when reasonably practicable.

3. Venue Access and Setup

The Client is responsible for securing venue permission and providing access at least 90 minutes before the scheduled service start time and for up to 60 minutes after service ends for load-out. The Client is responsible for venue fees, permits, permissions, and other costs associated with use of the venue.

Outdoor service requires a level, dry, reasonably safe surface. The Client should provide shade or a covered area when conditions require it. Outdoor service may be limited or relocated if weather or site conditions create a safety concern.

4. Power and Site Requirements

The Client will provide one dedicated 120-volt, 15 to 20-amp circuit for each espresso machine, located within 25 feet of the cart unless otherwise agreed in writing. The Company will provide extension cables and power strips as reasonably necessary.

The Client is also responsible for providing a suitable service location with safe access, adequate space, and a reasonably level surface. If adequate power, access, or placement is not available, espresso-based service may be limited, delayed, modified, or unavailable.

If the venue does not provide adequate electrical power, the Company may, with the Client's approval, arrange an external power source, including a generator or portable power station. Costs associated with renting, purchasing, delivering, operating, fueling, or staffing an external power source may be added to the Client's balance. The Company will communicate applicable additional charges before arranging the external power source whenever reasonably practicable.

The Company is not responsible for service limitations caused by inadequate power, restricted access, unsuitable placement, venue restrictions, or other conditions the Client was responsible for providing.

5. Payment Terms

The deposit is due at booking and is required to hold the event date. The remaining balance is due in full no later than the day before the event, unless the confirmed quote or signed agreement states a different deadline. The Client is responsible for all amounts stated in the confirmed quote, including approved additions, travel charges, surcharges, and custom or nonreturnable items.

If the final guest count, menu, service duration, location, staffing requirement, material cost, or other event requirement changes, the Company may issue a revised quote. The Client must provide the final guest count and material event changes in writing at least 7 calendar days before the event whenever reasonably practicable.

6. Client Responsibilities

The Client is responsible for providing accurate event information, securing venue access, obtaining required permissions, communicating site requirements to the venue, and ensuring that the service area is reasonably safe and accessible. The Client is also responsible for damage, theft, or loss of Company equipment to the extent caused by the Client, the Client's guests, staff, vendors, or invitees.

7. Cancellation and Rescheduling

Cancellations and rescheduling are governed by the Company's Cancellation Policy, which is incorporated into these Terms. Written notice is required. If a signed event agreement contains a specific cancellation, refund, rescheduling, or weather provision, that provision controls to the extent of any conflict.

8. Company Illness or Medical Emergency

If serious illness or a medical emergency affects the Company's owner, barista, or required personnel and prevents or materially limits the Company's ability to perform the scheduled services, the Company will provide written notice to the Client as soon as reasonably practicable. The Company will make reasonable efforts to arrange a qualified replacement, reschedule the event, or provide another reasonable alternative.

9. Weather and Outdoor Conditions

For an outdoor event, if severe rain, lightning, extreme heat, extreme cold, flooding, or another unsafe condition prevents or materially limits service, the Company may offer an indoor location, a covered backup location, a qualified replacement service, or a rescheduled date.

The same remedies may apply to venue closure, utility failure, transportation disruption, government action, labor disruption, or another circumstance beyond the Company's reasonable control. The Company will provide written notice as soon as reasonably practicable and will make reasonable efforts to reduce the effect of the circumstance.

Any rescheduling arranged under this Section is an exception to the 15-day Client-requested rescheduling notice requirement and remains subject to Company availability. Any refund will be determined under the applicable signed agreement and the Cancellation Policy.

10. Limitation of Liability

To the maximum extent permitted by law, the Company's liability arising from an event booking is limited to the amounts paid by the Client for the affected services. The Company is not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or loss of opportunity, except to the extent such limitation is prohibited by law.

11. Dispute Resolution

The Parties will first attempt in good faith to resolve any concern by communicating directly with one another. Nothing in this section prevents either Party from pursuing a remedy that cannot legally be waived or limited.

12. Governing Law

These Terms and the applicable event agreement are governed by the laws of the State of Texas, without regard to conflict-of-law principles.

13. Entire Agreement and Amendments

The confirmed quote, signed agreement, these Terms, the Cancellation Policy, and any written amendments constitute the entire agreement between the Parties concerning the event. Any amendment must be in writing and accepted by both Parties.

Contact

Questions regarding these Terms may be sent to info@slowleafcoffee.com.